Shipping policy
Shipping Policy – Live Beyond Outdoors
Effective Date: 1/21/26
1. Introduction
At Live Beyond Outdoors ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, livebeyondoutdoors.com.
2. Shipping Destinations
Countries We Ship To:
We currently ship to the United States only.
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping (United States): Standard Shipping: Free shipping on all orders within the United States.
No Hidden Fees:
All applicable shipping costs (if any) are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping (United States): Standard Shipping: 3–5 business days after dispatch.
Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or other unforeseen circumstances.
6. Shipping Methods and Carriers
Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers:
-
USPS
-
UPS
-
FedEx
LTL Freight Carriers (for large items, where applicable):
-
FedEx Freight
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Old Dominion
-
XPO Logistics
Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
Tracking Information: After your order has been shipped, you will receive an email containing:
- Tracking number
- Carrier name
- Link or instructions to track your package
How to Track Your Order:
Use the tracking link provided in your shipping confirmation email, or visit the carrier's website and enter your tracking number to view the status and estimated delivery date.
Assistance: If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@livebeyondoutdoors.com or 571-554-6355.
Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided at checkout.
- Check with neighbors, household members, or building management.
- Contact us for further assistance at support@livebeyondoutdoors.com or 571-554-6355.
8.2 Damaged Packages
Reporting Damage:
If your package arrives damaged:
- Take clear photos of the damaged packaging and the affected items.
- Contact us within 7 days of delivery at support@livebeyondoutdoors.com.
Resolution:
We will work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund, depending on the specific circumstances and product availability.
9. Missing Items
Reporting Missing Items:
If any items are missing from your order:
- Contact us within 7 days of receiving your package.
- Provide your order number and details of the missing item(s).
Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) when available or offering a refund or alternative solution.
10. Return and Refund Policy
Returns:
Returns are accepted within 30 days of receiving your order.
Conditions for Returns:
To be eligible for a return:
- Items must be unused,
- In their original packaging,
- With all tags attached, and
- In the same condition that you received them.
Certain items may not be eligible for return, including but not limited to items that are not in their original condition, are damaged due to misuse, or are missing parts for reasons not due to our error.
Restocking Fee:
A 20% restocking fee may be deducted from your refund for returned items, unless the return is due to our error (for example, wrong item shipped or defective product).
Return Shipping Costs:
Customers are responsible for paying the cost of return shipping, unless the return is due to our error or a defective item.
Refunds:
Refunds are processed within 5–7 business days after we receive and inspect the returned item(s).
Refunds will be issued to the original payment method used at checkout.
For More Information:
Please refer to our full Return and Refund Policy available on our website for detailed information on eligibility, procedures, and exclusions.
11. Incorrect Address
Address Accuracy:
Please ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Returned Packages:
If a package is returned to us due to an incorrect or undeliverable address:
- We will contact you to arrange reshipment to a corrected address.
- Additional shipping charges may apply for reshipment.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email:
support@livebeyondoutdoors.com
Customer Service Phone:
571-554-6355
Company Address:
Live Beyond Outdoors
8401 Maryland Dr Ste A
Richmond, VA 23294
United States
Our customer service team is available Monday–Friday, 9:00 AM – 5:00 PM EST.
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on livebeyondoutdoors.com. We encourage you to review this policy periodically to stay informed of any updates.
Thank you for shopping with Live Beyond Outdoors!
We appreciate your business and are committed to providing you with exceptional service.